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November 25th, 2009
I am really torqued!
Recently, my wife and I flew back to the US and we used American Airlines (AA) for our flight to Dallas. It turned out kinda ugly. It seems AA, or at least their international flight attendants, have an issue if you do not speak English! Rather than re-write it all, here is the email I sent to AA:
I am VERY upset about American Airlines treatment of Latinos, in this case my wife who is Costa Rican.
While flying to Dallas, a flight attendant named “Sherrill” (or similar) was VERY rude. There were three of us in the row. Sherrill asked first the man in the window seat what he wished to drink. After that, she asked my wife in the center seat and I replied, “she would like apple juice”. The flight attendant then states very loudly: “Sir, I am talking to the woman not to YOU!” So I replied “that is fine, but my wife does not speak English so you must speak to her in Spanish”. Sherril then said: “I do NOT have to speak Spanish, I am an American and I live in Texas!”
This remark was heard by a large number of Latinos seated nearby and was VERY insulting both to them AND the 3 other folks who later told me how bad they felt.
If you do not want Latinos to fly American, SAY SO! I always thought international flights required bi-lingual attendants and were the plum jobs. This rude person insulted MANY people, not just my wife. If at all possible we will NEVER fly AA again and this story will appear on my two blogs (http://blog.therealcostarica.com/ and http://www.hisfault.com/) as well as in Facebook.
You should be ashamed and while I am 99% sure NOTHING will happen to this employee, no apology, NOTHING, I WILL do what I can to spread this story so other Latinos know how AA stands on flying Latin minorities.
That should be clear enough!
As I found out later, AA policy is that only ONE person need speak Spanish on a flight to/from Costa Rica. ONE person for what… 120 people or more? In this case, that person was the head flight attendant in first class (John) and as we all know. the first class attendants never associate themselves with the hoi polloi or in Spanish, la chusma.
To the many Ticos and other Latinos who I know read my blog, I would urge you to let your spending show AA that this kind of rude treatment is not acceptable. Delta, Spirit, Jet Blue, Taca, Lacsa and others all have service to the US.
I am pretty sure I will get the “canned BS” from AA if I get a reply at all. That flight attendants union is pretty strong so she will certainly be permitted to continue venting her disrespect for Latinos…
If I do get a reply, you’ll see it here.
Filed under Costa Rica, Rants, Tourism, Travel, Travel to Costa Rica | Comments (18)