I don’t push advertising on the main web site or Blog, but I do put up a few ads to sort of cover some of the costs. It is always fun, though, to see just who visits The REAL Costa Rica during the month.

The Real Costa Rica gets a bit less than 60,000 new visitors every month making it one of the most popular Costa Rica web sites on the Internet.

Here is a summary of the basic stats!

Interested? Read on!

More Boys or Gurls?

More men than women. This is not too surprising as I think more men visit Costa Rica for various reasons… maybe the nightlife?

Old or Young?

This does surprise me! I would have thought I had more readers in the over 50 category! Only 26%.

Ethnic Mix

Another surprise! Far more Latinos than I would have imagined! I wonder why? Further… how do they know who is Latino and who is not??

Got Kids?

Odd! I would have thought that as the demographics show younger ages, there would be more kids. This sort of indicates I am getting a lot of tourist traffic.

Got $$$?

Absolutely no surprise. Ya gotta have $$$ to live, move or visit Costa Rica.

And finally… Got Education?

Bit higher percentage of college grads (57%

What to do when you are bored?

Stats can be seen in real time too. When I get bored or caught on a long call, I go here. There, I can watch people visit the RCR web site in real time, see where they come from, what browser they are using, and if they used a searh engine… which one they used and what were they searching for!

Now what does all this mean?

Nuttin’! Just me fooling around today.

Coming soon! How’s your dongle?

As many folks know, I have been a staunch proponent of the old TDMA cell phones for… well forever! They worked and worked well.  Real workhorses. I hated the GSM phones and I still do.  However, my wifey switched to the new 3G system a few weeks ago, and I was so impressed (we actually had cell phone service in my office between San Jose and the SJO airport!) that I went out and bought one for me.

Now, after testing it and playing with it, I am ready to endorse the new 3G system. I did not order the Internet option as 1. is it too expensive and 2. My Ipod Touch does a far better job and has full wireless. Still… the 3G service is far better than the old GSM system.

If this topic interest you… read on!So what did ICE do now?  Basically, they have been shutting off service arbitrarily to a lot TDMA users.  A LOT! As some of you know, one of my businesses here in Costa Rica rents cell phones to tourists and to long term clients. I have been doing this for about 7 years and we have a large customer base and a lot of cell phones, mostly  TDMA because they work!

Saying that, you can imagine how I felt this past two weeks when our dear, and hopefully soon to be departed, monopoly started playing fast and loose with my TDMA customers!  I was truly honked! Obviously we called ICE and were told, “Huh?  We are having no problems.” ICE sure had better get their customer service s__t together before their competition comes in or it will be bye-bye ICE.

Incredible, La Nacion sure heard about their shenanigans as they wrote at least two articles discussing the service cuts and saying that a lot of people have filed denuncias (like law suits) against ICE.  Not surprising… there are still over 250,000 TDMA customers!

My suspicion is that ICE is having these “issues” to force TDMA users to switch to 3G long before 2011, the year they said TDMA will finally be shut down. My other suspicion is that they will never shut down TDMA as those new 3G phones are very expensive and to make a quarter of a million people (mostly Ticos who cannot just run out and buy a new phone when they want) switch would present a financial hardship to them.

However, their tactic worked with me…

Obviously, I could not sit by while my paying customers had no cell service…. so…. this week I bought all new 3G phones for my business, and that kind folks, was not cheap deal.

I guess I can now advertise that we are the only 100% 3G cell phone rental business in Costa Rica.  The new phones all sport bluetooth and 2 megapixel cameras.

It better work.  Those damned phones cost me a fortune!

As some of these were sent more than 5 weeks ago, I do appreciate your patience. I am just bombarded with email, especially now that readership in The REAL Costa Rica and this Blog is exceeding 63,000 new visits per month.

If this interests you, please read on.

Why have you stopped writing about the new traffic laws?

Because every few minutes the *&^(*^ government is changing their minds.  They have reduced many of the fines by as much as 66%.  The biggies have not changed (drunk driving, reckless driving, etc).  They have written a new law, but now there is pressure on the presidency to veto it! Despite the high fines, it appears the new (OK the old new laws of March 1) are quite popular.  Complicating all of this is that the transitos (traffic police) do not seem to be enforcing much of anything except the biggies. Basically, I just got tired or writing one thing only to have it change the next day.  Once the new new law has passed, I’ll probably update the info.

Car inspection was due by March 1. It did not pass. Repairs have been made; I have another appointment with riteve on March 26.
If I drive the car now and get stopped, can I be fined?  I have proof of the first inspection and upcoming one in the car.

Well here is a surprise!  It will depend entirely on the mood of the traffic officer who stops you.  He certainly can ticket you. Now whether he will???

What would be a good business to open in Costa Rica where I could hire local Costa Ricans to work it?  Retail or tourism would meet my needs.  Such as an inbound tour operator.  I am very experienced in this area.

There is probably no business more difficult to start here than anything connected with tourism. That includes hotels, B & B’s, travel agencies  or tours.  Marketing those businesses is nearly impossible without a huge advertising budget as there are only about 20,000 other companies here and in many other countries all competing for the Costa Rica tourist buck.  Good luck.

We’re on our way, driving!!!  Blake’s always wanted to do the PanAm highway thing, so we’re doing it.
…I’m planning on blogging our trip.  The link is here.   I’ve linked your website in several prominent places….thought you might be interested.      We’ll be in the San Jose area occasionally….hope to see you there.

I added this email so my readers who are interested can follow their adventure.  I get emails all the time about driving to Costa Rica via the Pan American Highway, so here is your chance to follow these folks!

For some reason there seems to be a problem with the website The REAL Costa Rica. When you hover over the links bar on the left (residency law, for example) it may or may not open the next drop-down box. But even if it does or doesn’t, you can’t access any other links without refreshing the page. I’m using IE8, and it has worked in the past. The only difference is that now I have Windows 7 instead of XP.

I actually have been receiving this question more and more since Vista and Windows 7 came out.

The issue is probably your PC.

VISTA and Windows 7 are memory hogs and really need a minimum of 512 MB of memory to work properly. One GB is preferred regardless of what Microsoft may tell you.  If you have less, you will experience these issues on many web sites using advanced scripting for menus.  In fact, your whole systems will operate slowly, especially if you have multiple programs/browser windows running.  If you do have sufficient memory, then the issue is very possible just that you are using an older PC running an old/slow microprocessor .

I read the article on gay and lesbian travel but what about interracial couples traveling in Costa Rica?  Is there an open prejudice in any area of the country?

Not really, at least none that I have ever heard of. In general, there is far less prejudice here of any type, though of course it may exist.  There are a lot of interracial couples living here and nobody seems to pay much attention. If anyone wants to comment on their personal experiences, please do so!

I am really a bit upset.  I wrote to you in January (copy attached) and just received a reply from (name withheld) yesterday! I suppose she is an employee?  That is 45 days.  If you cannot promptly answer people when they write to you, why do you even give that option?

Fair question!  When I first published the RCR web site, I received maybe 6-10 emails per month, and I answered all of them personally.

Then, about the time George Bush became president (maybe a year later), that number increased to about 10 per week and I answered all those emails personally.   W was none too popular!  Many of these people wanted to leave the USA and move to Costa Rica.

Then, just less than a year ago, the number of emails began to increase enormously with more and more people asking about getting out of the USA.  This was about six months after Obama became president.  It appears that he is far more unpopular than Bush ever was, and from the emails I receive, people are willing to do just about anything to just get away from the USA.  Very strange.  I guess things are very bad up there.

In any case, I am now receiving several hundred emails per week from all age groups and all political affiliations. Everyone seems to be scared of what is happening or what is coming and they want to get out of the USA ASAP.  Therefore, I have had to hire a person to reply to all those emails.  She just cannot handle the load and it can take weeks to get your reply. I am sorry that you had to wait, but the situation in the US seems to be just out of control.  NOTE: DO NOT make comments that I am anti Obama.  I am not… nor am I pro Obama.  I live here, and I do not have to deal with whatever is happening up there. I am just reporting a phenomena.

My wife and I are considering retirement in CR in a couple of years.  She is an excellent figurative sculptor, and would like to continue being creative.  She would like to sell her artwork on her own, or perhaps through a gallery, and may want to teach sculpting classes as well.

Artists are an exception to the work rule.  She can work her doing sculpting and sell her goods via a gallery.  As for teaching, I think not. There are many fine sculptors here so I am guessing that teaching would be questionably legal.  To be sure, check with Costa Rica immigration.

Remember though, she must have some form of legal residency in order to live here at all.

OK BLOG fans… that is it for today.  Thanks for being here.

There was no wireless when I arrived here many years ago  and just a few hotspots (wireless locations) until maybe 2-3 years ago. Since then, wireless has “gone viral” and has become available in numerous locations, especially in the central valley around San Jose. Nearly every hotel offers wireless and/or direct connects in the rooms. Internet cafes offer wireless as do bagel shops and pizza parlors.  More and more people are getting familiar with wireless both for home and for “on-the-road” use and they ARE using it.  A lot!

Sadly, the vast majority of the people I deal with think wireless is is a reliable, convenient, safe and secure form of communications. Reliable and convenient? Maybe. Safe and secure? Absolutely 100% NOT.

This is one of the topics I cover in my REAL Costa Rica Tour, and it is so very important, I have decided to add it here. Also, I cannot cover it sufficiently during a tour, so this will be a reference for my tour clients.

If this topic is of interest to you, (and it should be!), read on.

Let’s start with a quick video from The Discovery Channel!  Just click this link to open in a new window!

Scary huh? Well read on for some ideas on how to protect your (virtual) life!

It is a bit technical, but I will try to explain it in layman’s terms so far as possible. If you intend to use a wireless connection, whether in your home, an Internet cafe, a hotel, or anywhere in any country, (not just Costa Rica), then I would urge you again to read this post. I will tell you why it is not safe and secure and then I will teach you how to make it secure… or as secure as today’s technology can make it.

Let me start by repeating that using wireless, while wonderfully convenient, is just plain incredibly dangerous. In essence, what you are doing is sending information from your computer (email, files, photos, passwords, etc) through the air as a radio signal. As with any radio signal, all one needs to listen to what you are sending is a “radio”. The radio a bad person uses costs nothing.  They are free for the downloading on the Internet, and they are called “sniffers‘ or more formally, packet analyzers, network analyzers, or protocol analyzers.

With a sniffer and some other tools, also free, a semi-knowledegeable person can see pretty much everything you are doing. Some people think that protected network will save them. While there are password protection schemes that are more difficult to crack, I can assue you that most can be opened by a pro within minutes, and it is the pro who will be after data that can compromise your identity, your finances and your privacy. With a sniffer, they can see almost everything you are sending and receiving.

People think that their firewall will save them… or their anti-virus. This is not a virus we are discussing. this is invasion of your privacy. Firewall?  No help.  The bad guy is reading your data from the air.  As a side issue, most firewalls protect from attacks from the outside which is not the case here, right?  Windows XP firewall would be an example. What about data being sent FROM your PC?  It is incredibly easy for someone to put a small program on your computer, without your knowledge, that captures every keystroke you type (even if to a “secure” connection like a bank). This is then sent to the bad guy!  This little program is called a keylogger and can be downloaded for free from the Internet. It may surprise you that some companies place these on the computers of their employees to monitor their activity.  Doubtfully legal… but true. OK back on topic!

Once your data is compromised, for instance someone gets your email password, they can read all your incoming AND your saved email. Saved email (never a good idea), may contain logins and passwords to other services you use.  It may also contain stuff you prefer not be public.  Now, you have real issues.

How easy is it to know if a free hotspot is legitimate?  It is not.  Here is cool but easy trick!  A semi-knowledegable person can sit outside a hotspot (a location that offers a wireless connection) and from the comfort of his car, in some cases parked blocks away, logs in to any free service. He then creates his OWN open wireless network.  It is quite easy. You then go to the coffee shop, restaurant, etc, and you see an open network, let’s call it “Beetles Bagels Free Access”, and you login thinking it is service offered by that bagel shop.

You just logged into that person’s PC and everything you send and receive is piped right through his computer… and you never knew it.

OK…. you think you are safe because you check into an hotel and connect directly to the Internet (no wireless). As soon as you login, your data can be captured by another person on another room using the same network. Seldom do hotels or other hotspots have the hightened security required to protect guests from such intrusions.  In fact, it is likley your home connection is more secure.

Last, any time you connect to the Internet, you are connecting through the Internet Service Provider (ISP) that is used by that location to provide Internet service, and they too can see everything you send or receive. This, in reality, is pretty unlikely, but certainly is possible.

You use Voice Over IP (VOIP) to make calls, send info etc thinking they are private calls.  Think again.  These too can be easily “sniffed” and decoded.

Have I got your attention? Scary huh?

So is there any way to protect yourself…. especially when using wireless? The answer is yes, and it is really very, very effective. It does cost a bit of money, often about the same or a little more  than a good anti-virus program.  It is called a Virtual Private Network or VPN.

VPN’s

Many companies use VPN’s to protect their employee’s data when accessing the Internet from outside the office. It is common practice, but few people think of setting up such high security for themselves.  If your company has a VPN, that is fine, though many companies prohibit personal use of the Internet through the company connection (VPN).

So what does a VPN actually do? In as simple words as possible, a private network (a VPN) is created within the main network that you are using (hotel, hotspot, Internet Cafe where you connect directly not using their PC’s etc.).

The geek word for this is an “encrypted tunnel”. You have probably used a VPN and never knew it as such.  When you shop or bank online, you may be using an HTTPS:// connection to protect your data. With your own VPN, you open a secure “encrypted tunnel” from your computer the instant you login.  Therefore, it is not tied to any particular web site that you go to. Your security and privacy is always ON regardless whether  you see that  https:// or not.

Further, a VPN protects every piece of data you send and receive including VOIP, email, instant messaging, and of course browsing. All data is encrypted instantly, send to the VPN where it is decoded and sent on. Any data sent to you is likewise encrypted before coming back to you! You computer decodes it and you then see it as “normal”. Does this slow things down? Nope.  I use a VPN on my laptop and have found no significant loss of speed. As all data is decrypted in a secure data center, it is virtually impossible for your information to be intercepted.

So now you have true Internet security, whether from a hotel room or at a wireless hotspot!  Remember the guy who created his own “fake” network outside the bagel place?  No worries. He cannot even access the tunnel and even if he could, he sees nothing but highly encrypted data.  He gets nothing!

Other Benefits

I’ll mention here a few more items of interest.  A good VPN also provides you with a new IP address.  Your IP address identifies you, where you are located, your country, town, etc. Is this a problem?  It can be.  If you are in Costa Rica, you may have issues shopping online as when you order, your location is provided by your IP and often companies will not accept a credit card issued in one country if you are using it from another country. My VPN gives me a US IP address, so I now have no issues!  Any one checking see me as being in Dallas.  Further, companies like Netflix.com and others will not permit viewing of their material if you are outside the USA.  With your new US IP address, you will have no problems.  These companies “see” you as being in the USA.  Some VPN services will offer you an IP in Europe or even in Hong Kong (though I suspect you would notice a service degradation if using a VPN in Hong Kong from Costa Rica.

For you privacy/conspiracy nuts (and I know who you are!) Google, Yahoo and in fact all search engines track and record all your searches and tie them to your IP address.  So…. If they don’t have your real IP… heh, heh!

Finally, there are still countries that limit access, censor, monitor content, block VOIP services (SKYPE, etc), or restrict Internet access. A good VPN handles those issues completely. Now you can travel to Cuba!

Expensive??

You decide.  Mine costs $60.00 per year.

$5.00 per month to protect my identity and the security of my data, my email, my passwords, etc., is, quite frankly, not even worth my consideration.

Hard to set up?

I use a MacBook Pro, and setup time was 9 minutes (including the time to download the software). It was a 100% no brainer. I have not tried it on a Windows machine, but I expect it is equally as easy. I am a bit of a geek, but really, this was NOT hard.

Where do I get one?

Use a search engine.  Google, Yahoo, Bing, etc.  this:  ”personal vpn service” (quotes not needed).

You will see several companies offering VPN’s.  Check them ALL out and compare their service offerings.

Summary

I truly hope I have gotten your attention… especially but NOT limited to you wireless users. You really are at risk.

This is really important stuff, and I would urge you to consider protecting yourself. If you don’t feel comfortable doing this yourself, find a pro to help you with the install, but please, do not do nothing.

A lot of people think that now there will be wholesale changes now that ICE will face competition.  I am not so sure… at least in the short term.  Let’s examine what has been happening. If this topic interests you, read on!

First,  ICE states that it will close or at least restructure Radiográfica Costarricense  (RACSA), its 245 employees, and move all those  Internet customers from Racsa, its wholly owned subsidiary, to its own network, affecting maybe  80.000 users.  RACSA customers would therefore be serviced by ICE and the rates would be unified.  Sound easy?  Nothing is so easy in Costa Rica.  Two issues here… and this gets a little screwy, so take notes!  Remember that RACSA, while owned by ICE, runs its own show.  RACSA customer service and in fact their overall service has been improving over the past several years  to the point where I now tell people they are quite good! RACSA also sells only Internet services (high speed and modem) but not communications.

ICE, however, is renowned for just terrible customer service and doing everything even remotely possible to inconvenience the customer base.  This is something that should not surprise anyone as most monopolies never have to compete and therefore do not have to deal with the concept of making the customer happy.   Further, the technicians at RACSA are clearly more knowledgeable, or perhaps they are more accessible.  Hard to tell… but either way, they solve issues whereas ICE techs often blame the problem on you or deny there is a problem.

OK… so with the existing structure, RACSA can re-sell Internet  service (i.e. wholesale it) and they do.  Two of their customers are Cabletica and Amnet both distributors of cable TV services. Both of those companies sell cable TV with optional Internet (cable modem Internet).  You can buy cable TV with no Internet connectivity, but you can not buy Internet service from them without buying the cable TV service as well.

Now when ICE restructures RACSA, Amnet and CableTica customers will be moved to ICE.  ICE though, does not sell cable services so far as I know… so that means if I am getting this correctly,  AMNET and CableTica customers will have to all have new DSL installs, new equipment, etc.  UGH! This will effectively put Amnet and CableTica out of the Internet business.  Why do we (or at least I) care?  Because CableTica has  hands down the best customer services of all the companies in my opinion. Those businesses using cable modem service from either company may therefore have some serious issues ahead of them. But…. now we have this:

THIS week,  Amnet has announced they will cut the umbilical with RACSA and sell Internet services directly.  How?  They must, of course, buy services and connectivity directly from ICE and must also arrange to connect to the two underwater international cables in Parrita and Limon that connect to the Internet backbone.

Sounds simple… huh? Oh, did I forget to mention that Amnet also announced that they will compete with ICE for the cell phone business in Costa Rica?  Amnet was purchased last year by cellular service provider Millicom International Cellular, S.A. .  Gee!  I wonder if ICE is happy about that! I betcha not!

Nothing so far from CableTica.

So why am I writing all this? Well for those of you old enough to remember, once upon a time in the giant country to the North, there was a pretty GOOD communications monopoly called American Telephone and Telegraph (AT&T). Their service was just about as good as you an get anywhere.

Well one day, the mean old US government said, “NO MORE MONOPOLIES”  and broke apart AT&T.  The problem was that AT&T owned all the land, all the infrastructure, all the wiring, all the central offices… well you get the point. Startup company MCI just did not open the doors.  AT&T made life VERY difficult with major issues as regarded setting wholesale rates to providing access to all the above infrastructure. On the surface, they seemed cheerful enough about having the competition… but that was on the surface.  It took years and a zillion law suits and more zillions or dollars before MCI truly entered the US communications market.

ICE has kind made it clear they have no plans to go peacefully into the night…. so I asked myself, “I wonder who in Costa Rica  owns all the land, all the infrastructure, all the wiring, all the central offices, routers, contracts with backbone providers….”.  Things that make you go… hmmmm.

I have no idea how communiations and Internet services in Costa Rica will be affected.  Maybe everyone will just get along and overall, services and customer support will reign supreme with many happy and properous companies each providing these better services at lower prices.  Or not….?  Comment welcome~!

Some background for readers. There are two cellular systems here, TDMA being the oldest and the only one the works pretty much all of the time, and the GSM system, that should work better, but does not. In fact, it works poorly at best. Callers often get the “Try again later” message and even when there is cell service, connections are not always stable. In general, TDMA is the way to go though there are a few locations (Dominical, Nosara and Samara come to mind) where the only system that works well is a GSM phone. So you want a TDMA phone? Interestingly, there are no more new TDMA phones available in Costa Rica. Any you buy are reconditioned. Besides… there are no phones lines available anyway. Sheesh!

The plan to discontinue the TDMA system was based on ICE planned upgrading of the current GSM system to the Third Generation GSM known as 3G, a vastly superior communications system (and part of Apple’s new iPhone configuration). It is faster and offers a ton of options including Internet. Of course future success would also be based on having the towers available, etc… but that is a different story.

In any case, ICE’s plans were basically correct and once installed and the tower location issues fixed, it should have allowed for the discontinuation of TDMA and offered users a fine, though more costly, solution. Of course THAT was before ICE sent out the bids to install the new 3G system.

The bids went out and only one company bid the project, Huawei Technologies. Well that would be fine as Huawei is most certainly a capable business partner, but ICE planned a budget of $224 million and Huawei submitted a bid of $580 million. Oops! Did someone make a really big error in calculation? As ICE has a history of poor planning, this would not be a really big surprise. In fact, it appears that (though I cannot confirm this), ICE changed the bid specs in June, 2008 adding 500 terminals to the specs but expecting no increase in cost. Huh? I admit to not knowing what is a terminal… but adding 500 of anything would seem to me to be an additional expense that needed to be considered.

Of the six bidders, FIVE (like the Ericsson de Costa Rica (current provider of one of the country’s two GSM networks), Continuex S.A. (distributor of Samsung in Costa Rica, ZTE Corp. and Nokia Siemens Network) decided not to bid citing fears of not being able to deliver to ICE’s specs.

So now what? Who knows?? The $356 million difference is huge and ICE clearly will have to go back to the planning stage. It seems unlikely they will or even can accept Huawei’s bid. They do not have the funding… or maybe they do!

Just this week, ICE announced that they wish to expand services to other Central American countries. Of course those of you who are skeptics might suggest that ICE put its own house in order before planning such an expansion…. the more pragmatic might just suggest ICE forego expansion and use THAT money to get a good funcional and working GSM system.

As always… more shall be revealed!

If you fall into either of the above categories, by all means read on!

Basically, the change is pretty simple. If you are calling any cell phone number, you must now dial 8 first. If you are dialing to any landline phone (home, office etc.) you must first dial 2.

How do you know if a number belongs to a cell phone or is a land line? Easy! All cell phones begin with 3, 8, or 9 (NOT 900 numbers though!)

Anything else is a land line.

Examples:

From Costa Rica dialing to a cell phone, you will dial: 8-xxx-xxxx where xxx-xxxx is the current cell phone number.

From Costa Rica dialing to a land line phone, you will dial: 2-xxx-xxxx where xxx-xxxx is the current land line phone number.

From outside Costa Rica, you will dial your international access code (in the US that would be 011) then the NEW dialing codes, then the number.

Example: From the USA calling a Costa Rica land Line, you will dial 011-506-2-xxx-xxxx and to a Costa Rica cell phone, you would dial 011-506-8-xxx-xxxx.

Now I am sure this is going to cause vast confusion, but if ICE does their job, and they appear to doing so, this should go smoothly.

800 numbers (free) and 900 number (the ones that cost YOU to dial) are unaffected.

The ICE three digit service numbers (113, 115, 199, 193 etc) likewise remain unchanged.

Want more info?

Check out these links (in English)

http://www.grupoice.com/esp/temas/camp/2_8_dig/index_eng.htm

and

http://www.grupoice.com/esp/temas/camp/2_8_dig/doc/preg_frecuentes_7_8_dig_eng.pdf

If you are doing business in Costa Rica, you need to get on the stick to get business cards, stationery, and web sites changed.

If you are from another country doing business here, or if you have family here and need make calls into Costa Rica, you should notify family and employees of these changes.

As some of you know, several of my companies here in Costa Rica are “high tech” related, especially the web hosting business where we host thousands of customers world wide. Server and computer security are paramount issues as you might guess.

So when I got a phone call yesterday asking me my thoughts about this rash of Internet bank fraud and seeking advice, I decided rather than answer her question immediately, I would BLOG about it and maybe pass on some ideas for my readers. While this relates to the banking thing, it is really germane to ANY Internet transaction that uses passwords, bank information, credit cards or ANY confidential data.

This will not be a “techy” post. I’ll try to keep it very basic so non-techies can understand what they can do (MUST do) to avoid Internet fraud.

I am sorry, but this will be a long post, but I cannot recommend strongly enough that your read this.

If this topic interests you, read on!

First, let me begin with this. Internet banking or for that matter any Internet commerce IS inherently safe if you take responsibility for protecting your computer, protecting confidential information, and learning about Internet safety.

The problem, of course, is that many people either do not know how to do this, think it is too technical, or frankly, cannot be bothered to learn (until they lose some large green, then amazingly, they have all sorts of time!).

Connection to the Internet – Computing Environment

Of course the first thing to discuss is your connection to the Internet. Basically, there are three ways you can connect and variations of those that we won’t get into here.

• Connect via modem
• Connect by cable modem, DSL or another “always on” connection, meaning you do not have to LOGIN each time you use the Internet
• Connect via a wireless connection, meaning you have no wires hanging off your computer when actually on line. You are sending and receiving radio signals from your PC to a box often called a wireless router, most capable of handling a number of wireless computers at the same time.
• Connect via and Internet cafe or other public locations that offer use of a PC to go online.

RULE ONE: YOU SHOULD NEVER FOR ANY REASON CONNECT TO YOUR ONLINE BANK ACCOUNT (OR ANY OTHER WEB SITE THAT INVOLVES YOUR FINANCES OR CREDIT CARD INFORMATION) FROM ANY INTERNET CAFE OR PUBLIC LOCATION USING COMPUTERS OFFERED BY THE CAFE OR PUBLIC LOCATION.

RULE TWO: YOU SHOULD NEVER FOR ANY REASON CONNECT TO YOUR ONLINE BANK ACCOUNT (OR ANY OTHER WEB SITE THAT INVOLVES YOUR FINANCES OR CREDIT CARD INFORMATION) FROM ANY INTERNET CAFE OR PUBLIC LOCATION USING COMPUTERS OFFERED BY THE CAFE OR PUBLIC LOCATION.

RULE THREE: YOU SHOULD NEVER FOR ANY REASON CONNECT TO YOUR ONLINE BANK ACCOUNT (OR ANY OTHER WEB SITE THAT INVOLVES YOUR FINANCES OR CREDIT CARD INFORMATION) FROM ANY INTERNET CAFE OR PUBLIC LOCATION USING YOUR OWN LAPTOP OR OTHER COMPUTER UNLESS YOU HAVE INSTALLED THE NECESSARY SOFTWARE TO PROTECT YOUR COMPUTING ENVIRONMENT.

RULE FOUR: YOU SHOULD NEVER USE A PUBLIC WIRELESS CONNECTION AT ALL.

It is important that you understand that regardless of how you connect, the instant you connect to the the Internet, your computer is vulnerable. Note the word instant. Therefore, you must have your computer protected before you ever connect to the Internet.

If you do not, you are exposed to potentially serious issues.

Your computing environment

What do I mean by “protection”? There are two critical items.

Anti Virus

First, you absolutely MUST have a good anti-virus program on your PC. By good, I mean a program that updates itself with new virus, worm, and Trojan horse information every time you log on the the Internet. Many of the best known names say they do. They do not. Most only update what they consider to be critical. The rest are updated once per week. This is nonsense! As it is estimated that between 20-40 new virus’ are released DAILY, updating once per week is just nonsense!

There are two excellent programs available, both from Europe and can easily be configured to update the virus info as often as hourly. On all our business PC’s, we have it set to every three hours.

Kaspersky and F Secure are the names of the software that we use, and you can find links to their web sites at the bottom of this post. Just scroll on down!

**Quick note to modem users! Modems users often login and immediately start reading emails or surfing. This is a mistake. Even if you are using high quality anti-virus programs like the ones I mentioned above, it takes time to download the newest virus information. Depending on when you were last online and your connection speed, from a minute or so to maybe ten minutes! Login by modem… then WAIT until your protection has caught up with you.

Firewall

The second thing that is needed, whether you have an “always on” connection (cable, DSL, etc.) or use a modem, is a BI-DIRECTIONAL firewall.

A firewall is a program that keeps the bad guys from getting in to your PC over your connection to the Internet. Many users of Windows PC’s use the firewall that is included free in the XP or Vista Operating systems. This is not enough!

Why?

Nowadays, the use of keyloggers is everywhere and especially at public locations and Internet cafes. A keylogger is a tiny program that can be installed on your PC without your knowledge. It is ridiculously easy to do this! It can be sent in an email, downloaded from a web site you visit, hidden in a Microsoft Word document… and in many other ways!

Then, every time you touch your keyboard, this tiny program records every key stroke you make! That information is then sent over the Internet to the bad guys!

They key phrase here is: “…sent over the Internet to the bad guys!”

This means that the keylogger program must have outward bound access to the Internet in order to send the information. THAT is why you need a firewall that not only controls (blocks) what wants to come IN to your PC, but also can block what wants to get OUT of your PC without your knowledge or permission. Most firewalls (Windows XP for example) do not do this. There may be other firewalls that do so. I use a product by Checkpoint; again, there are links at the bottom of this post so you can get more information.

Wireless (inalámbrico)

Wireless is just that. Your computer transmits and receives just like a little radio station. That means anyone near you can easily intercept those radio signals and can see them on their computer. The software to do this is free on the Internet. While it is a bit more complex than a keylogger, it does not take a computer scientist to do this.

EMAIL

So you may say, “All I do is check my email!” and surf the net”.

OK… so now, the bad guys can have access to your email! THAT means they can now ask for a lost password in your name, then get or change the password and erase all trace they were there!

OK, now some users use a webmail connection!  This is very common.  Or, they use Tahoo, etc.  THEN they leave the old messages stored on their account.  NOW, when someone gets access to their email, they can read old emails… and there they can find a treasure trove of things including passwords or lost password email, etc.

RULE FIVE:  NEVER LEAVE EMAIL ON A SERVER (your email account online).  USE A GOOD EMAIL PROGRAM AND DOWNLOAD THE EMAIL TO YOUR COMPUTER AND STORE IT THERE.  Just think of what someone can find reading the past years of your emails.

Also, a really knowledgeable hacker person can get into your PC via a wireless connection! There, they can read, copy files and do other bad things. Every time I go to Bagelmans or Dennys or some hotel lobby, I see people logged on wireless thinking all is well. One day I saw a guy sitting in his car just outside one of these locations obviously using his laptop.

Was he just using the wireless for free? Probably. Right?

While there are ways to 100% protect a PC in a wireless environment, they are simply too complex for this post.

In any case… can you see the problem here? It is amazingly easy to get someone’s confidential information via the Internet.

Couple this with people who still open email that is clearly SPAM (and make no mistake, people open millions every day!) or from unknown persons, and you can see why the burden has to fall on you to protect your computing environment. Now ad a little surfing and this problem begins to take shape.

Want more? Add kids and teens! They surf everywhere and a favorite trick of hackers is to place malware (bad programs) on sites kids will be attracted to as they KNOW the kids are using mom and dad’s PC!

Passwords

Many think that using a good password and changing it regularly is enough . It is not. However, it is important to know what is a good password. For all my business access, I use complex passwords i.e. “wV1E4GJY18Ct5″. Nasty, but required in my work. Sometimes we throw in random punctuation marks as well.

However these kinds of passwords are not practical nor necessary for an average user who needs to remember the password (as everyone knows it should never be written down, RIGHT?).

So here is a little password trick.

Look around you. Find two items totally at random. From where I am writing, I can see a gourd and a table. Now, think of a number between 19-99. OK so now take that number and place it between the two words thus: gourd79table.

Now randomly capitalize 2-4 letters thus: gouRD79tAble.

You now have a pretty nasty password nearly impossible to guess and even a random password generator will never find it. Whether you use this technique or another, NEVER EVER use birthdays, names, places, ANY ID numbers of any kind for passwords. You would be flabbergasted at how much of everyones private life is already on the Internet.

Those “security test questions”

How many times have you seen a password test question something like, “What was your mother’s maiden name?” used as the test question? How dumb! Your mother’s maiden name (also probably known as your grandfather’s last name) can likely be found on hundreds of genealogy web sites or other public databases! Piece of cake for any good hacker. That is why I use the first name of the second barber who ever cut my hair as my correct answer to what was my mother’s maiden name. Let them try to find THAT out!

Summation

You must have your PC protected. I can promise you that Internet Cafes do NOT have this protection. While protecting one PC is not expensive, protecting 20-30 computers is not cheap. Also, they just do not care of course as it is not their responsibility.

• Download, install and learn to use good anti-virus and firewall software and keep them current
• Use proper passwords like those above and change them frequently
• Make sure that any time you are entering private information over the Internet that the web site is using a security certificate. You can tell this by 1. Checking for a little “lock” icon at the bottom of the web page in the browsers border. To see what I am referring to, go here.Now down at the bottom of your browser, you can see the little lock! That indicates a secure web site.Another way is to make sure the URL (web address) begins with https:// and NOT just http:// without the “s”. The “s” indicates that a security certificate is present to encrypt what you type (but remember, NOT over wireless!!)
• Avoid using wireless… period!
• Avoid using any public PC anywhere.
• If you chose to ignore this, never ever use a public PC if you will be entering even ONE piece of confidential information.
• Never open unsolicited email. Sometimes just opening an email can do damage!
• Surfing can be OK if and only if you have ALL the proper protective software installed and current on your PC.

Protection must be on your PC and for that reason, if you MUST use an Internet cafe, install these protections on your PC first and connect your PC (laptop more likely) directly (via cable) to the Internet cafe’s connection. Just about all locations offer this provision as do most hotels nowadays.

Here are links to the companies mentioned above:

One of the zillion neat things about using WordPress as your Blog software is the ability to change the theme (look and feel) of the Blog pretty much any time you get the urge.

The last theme, brownish in nature, was OK, but some folks found hard to read. The prior theme that I really liked (the one with the raindrops on green leaves) was excellent, but after 6 months of trying, I could never get the ‘search’ feature to work properly. Searching in a Blog this size is important as there are years of Posts on many different topics. Many people just click one of the Categories that are listed to the right, but that is dependent on the Post author correctly ticking off check marks in all the appropriate categories.

Anyway, while changing a WordPress theme talkes about 10 seconds, adding back the custom coding on this blog will take days and will most assuredly screw up the site until I fix it! So please be patient if you click here and the display is truly fouled up. Trust that I am all over it! Sadly (or happily), I am buried in work and this Blog must come behind my actual income producing labors.

Love it? Hate it? Could give a hoot? Feel free to leave a comment.

Many locations are important population centers like parts of Curridabat, Tibás, Heredia and Cartago. S anto Domingo de Heredia had just FIVE connections remaining.

Outside the Central Valley, there are the same issues in Ciudad Quesada (San Carlos), Liberia, Nicoya, Santa Cruz and Jacó. In several areas, NO connections remain, and people are now faced with a waiting list similar to the ever-popular bi-annual cell phone fiasco. ICE in Tibás states there are no services because the central station is saturated and because there are modems no available. HUH? There simply are no more connections in those central offices AND even if there were, there are no routers!

So now ICE has to go to the Contraloría (the bean counters for the Republic) and ask for money to expand the system that should have been expanded 4-5 years ago but was not because they did not ask for the money nor make a case for expanding these services that are strategically critical to Costa Rica and its development.

Seems like every day or so, we have ICE telling us “NO TLC” (free trade agreement) and ICE employees marching in parades to demonstrate that “Costa Rica don’t need no Stinking TLC”. The parade was probably lead by the guy who heads strategic planning.

So tell me if I am wrong here. If YOU were a monopoly charged with providing electricty and communications services to this country, and you did not want foreign competition to come in and clean your clock, would it not make sense to provide the best available services to those voters who will soon decide the fate of the TLC?

But no… I guess not!

Instead we have graft, lousy or non-existent cell phone service and no cell phone lines, rolling electrical blackouts affecting the entire country, and (now) no capacity to expand those Internet service that affect world wide communications and the growth and development of this nation!

I have stayed out of this TLC thing as 1. I do not fully understand all of its implications for Costa Rica and 2. I frankly think ALL foreigners, legal or not, are guests and truly have no right to stick their noses in these issues unless they are actually citizens and must (by law).

That said, I sure am wondering when the Costa Rican people will tire of taking it in the shorts from ICE, CAJA and the rest of the monopolies that exist here.